Submitting a ticket

You can submit a ticket to GitHub Support using the support portal.

Submitting a ticket using the GitHub Support portal

Navigate to the GitHub Support portal.
Under "Name," type your name.
Use the Email drop-down menu, and select the email address you'd like GitHub Support to contact.
Under "Subject", type a descriptive title for the issue you're having.
Under "How can we help", provide any additional information that will help the Support team troubleshoot the problem. Helpful information may include:
- Steps to reproduce the issue
- Any special circumstances surrounding the discovery of the issue (for example, the first occurrence or occurrence after a specific event, frequency of occurrence, business impact of the problem, and suggested urgency)
- Exact wording of error messages
Optionally, attach files by dragging and dropping, uploading, or pasting from the clipboard.
Click Send request.

Submitting a ticket using the Enterprise Support portal

Navigate to the Enterprise Support portal.
To sign in to the Enterprise Support portal, in the upper-right corner of the page, click Sign in.
Under "Your email address", type an email address associated with your GitHub account.
Under "Subject", type a descriptive title for the issue you're having.
Under "Description", provide any additional information that will help GitHub Premium Support troubleshoot the problem. Helpful information may include:
- Steps to reproduce the issue
- Any special circumstances surrounding the discovery of the issue (for example, the first occurrence or occurrence after a specific event, frequency of occurrence, business impact of the problem, and suggested urgency)
- Exact wording of error messages
Use the GitHub Enterprise Product drop-down menu, and select GitHub Enterprise Cloud.
Use the Priority drop-down menu, and select the appropriate urgency. For more information, see "Assigning a priority to a support ticket."
- Choose Urgent to report critical system failures.
- Choose High to report issues impacting business operations, including removing sensitive data (commits, issues, pull requests, uploaded attachments) from your own accounts and organization restorations, or to report critical bugs.
- Choose Normal to request account recovery or spam unflagging, report user login issues, and to report non-critical bugs.
- Choose Low to ask general questions and submit requests for new features, purchases, training, or health checks.
Use the Global Region drop-down menu, and select APAC (Asia Pacific), EMEA (Europe, the Middle East, and Africa), or Americas as your region.
To create your support ticket, click Submit.